Tuesday, September 2, 2008

litsupport summary for the week ending on 8/31/08

A lot of important and useful information is posted to litsupport each week. The following is a distilled summary, in the form of questions and answers.

Q. Is there a simple way to have Microsoft Exchange Outlook to curtail, organize and push retention of email? For example, after the received date turns 90 plus days old - the application would push the question to purge the email, save, etc.
. Outlook 2007 policy. Just change the Archive to delete. Not perfect or granular (i.e. folder dependent), but easy if you want everything over 90 days to go away. If you use a local PST for your 'permanent' records, it should work.

Q. Should one give a negative review of a vendor on the litsupport group?
Yes. This is what the group is for, and users will not be swayed by the negative report one way or the other. Otherwise the group becomes a place for vendors to stroke each others' egos and gang up on anyone with an honest review. What else is one to do if one's job got messed up by a vendor?
No. Other vendors will not be willing to work with a firm that published a negative review, because they will be afraid of a scathing review of them; one might violate an NDA; quashing negative responses to anything is simply a natural response for some; private messages are very appropriate given that litsupport is a large group, and posting on it can mean loss of business and reputation to some firms; after all, problems happen.

This summary from the Litsupport Group postings created by the wonderful and talented members of the group has been culled by Mark Kerzner (mkerzner@top8.biz) and edited by Aline Bernstein (aline.bernstein@gmail.com).

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