Q. How to become a "Summation Certified Litigation Support Professional"?
A. There is no such thing, at least none sponsored by Summation. However, one could become a Summation Certified Trainer or a Summation Reseller.
Q. How to record one's action on a web site for a demo?
A. Camtasia from TechSmith, Camstudio, HTTrack, Website Ripper Copier, Wondershare Democreator, VMWare recorder, PDF Creator, Jing, SnagIt. For "low-tech", get the best quality LCD monitor and record it on a video camera. If the video files themselves are needed, look at the html to see where they are coming from.
Q. How to review a client's AOL email?
A. ePreserver Forensic will get AOL e-mails from local storage as well as from the AOL mailbox itself (with the client's permission). If doing this manually, look for PCF or IDF file (depending upon setup) where the AOL emails are cached, and open it from within AOL. Watch out for attachments, which are stored locally and the local path is recorded. It is possible to write a utility to convert PCF to standard mail format, but it is not easy.
This summary from the Litsupport Group postings created by the wonderful and talented members of the group has been culled by Mark Kerzner (email@example.com) and edited by Aline Bernstein (Abernstein@mwe.com).